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Certificate In Customer Relationship Management

Through this program you can gain a comprehensive understanding on industry ethics such as communication, professional conduct, transacting day-to-day duties, understanding how organizational cultures work to absorb the shock of receiving the culture and conduct your day to functions at ease.

Upon successful completion we will guide you for an assured employment with well established companies who we have partnered with.

Mandatory units covered in this program:

- Business Communication
- Business Writing
- Corporate Culture
- Customer Experience – (Voice and Non-voice)
- Customer Connect - (Service standards)

Duration: 3 Months

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Certificate in Contact Center Operations Management

To manage customers which are arriving through voice, non-voice, digitally or through physical interaction, requires a unique skill set. This program covers the minute details to manage the arrival of customers, studying the patterns, interaction types etc… and implementing the best practices whilst developing the required skills to manage teams to improve productivity and efficiency.

Mandatory units covered in this program:

Operations Management
- Effective communication
- Call Center Operations Management
- Leadership Management

Quality Assurance
- Transaction Monitoring Process (Score Card)

Duration: 5 Months

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Certificate in CC Quality Evaluation

Industries today needs to focus their view point on being more “Customer Centric”, the reason being is that the end user is the customer, meaning whatever the product that is being manufactured or service etc… offered through the organization is being brought by the customer, thereby the future of the organization lies on the valuable customers hand, thus more happy customer more business, to trigger this action the staff needs to be customer focused, which is why this program would be essential.

Mandatory units covered in this program:

- Infuse a burning desire within to improve the effectiveness
- Uniformity in answering calls
- Steps to answer a call (score card would be implemented upon agreeing the elements of the score card
- Understand the theory and practice through role plays
- Verbiage interpretation
- Verbiage interpretation

Duration: 3 Months

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